Four Best Practices for Insurance Call Center Compliance

This put up is a part of a collection sponsored by ojenews. Name facilities don’t sometimes have one of the best status amongst prospects in any trade. However, when executed properly (or at the very least with out lengthy holds characterised by elevator music so loud it leaves you questioning should you’ve sustained everlasting listening … Read more

5 key generative AI use cases in insurance distribution

GenAI has taken the world by storm. You may’t attend an {industry} convention, take part in an {industry} assembly, or plan for the long run with out GenAI getting into the dialogue. As an {industry}, we’re in close to fixed dialogue about disruption, evolving market components – typically exterior of our management (e.g., client expectations, … Read more

Insurance Fraud on the March

Bonnie and Clyde, Ma Barker, Child Face Nelson and Willie Sutton robbed banks. When requested by a journalist requested why he did, Sutton famously replied “as a result of that’s the place the cash is.” If banks’ $3.1 trillion in money and invested belongings attracts criminals to steal from banks, the insurance coverage business’s $10 … Read more

RBC’s takeover of HSBC: What will happen to HSBC Canada customers?

Though the transition shall be largely managed internally by RBC, present HSBC prospects might need questions on what’s arising within the subsequent two months. On this article, we’ll stroll you thru what to anticipate.  What is going to occur to HSBC Canada prospects?  Through the transition, most adjustments shall be computerized, so HSBC prospects can … Read more

Female leadership in insurance – practical next steps

On this collection, I’ve been analyzing the state of feminine management in insurance coverage from a qualitative and quantitative perspective. Whereas the analysis paints a compelling image of progress in some areas, feminine leaders inside insurance coverage have additionally highlighted the change that also must happen within the trade. On this closing article within the … Read more

Car Insurance Fraud – 12 Strategies to Stay Safe

Key Takeaways: Automotive insurance coverage fraud may be so simple as exaggerating the variety of miles you drive when making use of for protection to prison exercise, like staged accidents or fraudulent medical claims. Fraud associated to automotive insurance coverage can carry stiff penalties like heavy fines and restitution, probation, and even jail time. The … Read more

Two key enablers for insurers seeking long-term growth

On this collection of posts, I’ve talked about why private strains and small business insurance coverage carriers must give attention to reinventing the shopper expertise from finish to finish, and 4 completely different elements of that have that may assist them drive development—new merchandise, a advertising and marketing transformation, embracing digital channels and improved customer … Read more

7 Key Emerging and Continuing Trends

This publish is a part of a collection sponsored by IAT Insurance coverage Group. As building business professionals gear up for 2024, they’re confronted with a panorama marked by potential challenges, very like the previous 12 months. Recession issues, persistent inflation, rising rates of interest, vital labor shortages and ongoing provide chain disruptions stay on … Read more

Insurance News: Building the digital core with data quality

Knowledge high quality and information structure at the moment are acknowledged in insurance coverage and most different industries because the gasoline wanted to deal with our largest challenges. Constructing the digital core of any group solely works when you could have the info high quality to behave on it.  On this version of Insurance coverage … Read more