Two key enablers for insurers seeking long-term growth

On this collection of posts, I’ve talked about why private strains and small business insurance coverage carriers must give attention to reinventing the shopper expertise from finish to finish, and 4 completely different elements of that have that may assist them drive development—new merchandise, a advertising and marketing transformation, embracing digital channels and improved customer … Read more

Key strategies for P&C carriers to win in wealth management

Buyer expectations are shifting in direction of a desire for holistic monetary steerage. At present’s clients are in search of recommendation that’s tailor-made to their particular wants. They’ll actively swap to corporations that may present each personalised help and experiences which are aligned with their preferences.   In our final put up, we mentioned the 4 … Read more

Embedded insurance: a brief overview

Embedded insurance coverage is at present a red-hot subject within the trade. It has permeated a lot of our latest conversations as shoppers consider how embedded at present impacts—or may influence—their distribution plans. The sense of urgency is compounded by disruptor firms like Tesla throwing their hat, in a significant approach, into the insurance coverage … Read more

How customer experience drives growth for life insurers

Buyer expertise generally is a aggressive differentiator for all times insurers, and lots of of them are making strategic investments in buyer expertise throughout the enterprise to bolster enterprise development. These investments in folks and expertise are offering the 360-degree view of their prospects that’s wanted to uncover new alternatives. On the similar time, they’re … Read more

Insuring the programmable world

As we transfer into a brand new section of innovation after the disruption brought on by the COVID-19 pandemic, insurers have to sit up for decide what their expertise priorities must be at present. Our 2024 Expertise Imaginative and prescient report focuses on the enlargement of the digital world and the growing overlap between bodily … Read more

Putting agents first in embedded insurance

Whereas product design—together with know-how and structure capabilities—is foundational for carriers to play within the embedded insurance coverage house, strategically leveraging the agent will exponentially improve the chance of an embedded product’s success. We imagine brokers may play a significant position in embedded insurance coverage distribution, driving gross sales and capturing alternatives to cross-sell and … Read more

3 life insurance underwriting predictions for 2024

Because the insurance coverage trade continues to navigate the tempo of change, complexity and uncertainty in our world, shoppers proceed to reply, anticipating corporations to be extra attentive to their wants. This 12 months’s underwriting predictions supply steering on how carriers can reply quicker. 1.  Evolving cognitive applied sciences will assist insurers seize alternative from … Read more

Life insurers reveal tech strategies to boost CX

The tech-powered working mannequin analysis exhibits {that a} broad enterprise know-how technique is essential for enterprise success. A part of that success comes from a pacesetter’s capability to scale know-how to drive distinctive buyer experiences and new worth propositions. In help of such an endeavor, insurers, pushed by pace to market with new and differentiated … Read more

New consumer paradigms for insurance

The best way shoppers store for insurance coverage has vastly modified over the previous 20 years. From the rise of digital direct (and extra lately, embedded) to having the choice to supply knowledge for higher costs, shoppers have extra affect than ever earlier than. The core parts underpinning these modifications, growing seize and use of … Read more